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Tell us a little about your organization
Closest match to your industry
Primary location where the solution will be used (change currency)
Additional regions where solution will be used (optional)
Total number of employees
Your functional area
What solution(s) would you like to include in your analysis?
Communications & Collaboration Solutions Profile
Total monthly costs:
Phone line costs
Outbound long distance calling costs
Conference calling costs
Conferencing costs - web meeting / collaboration
Service, maintenance and support contract costs
Facilities costs on hardware / PBX (including space, cooling, power)
Contact Center Solution Profile
Number of call center locations
Total number of call center agents
Number of call center agents that are concurrently working
Number of call center supervisors
Total monthly costs:
Phone line costs
Outbound long distance calling costs
Service, maintenance and support contract costs
Facilities costs on hardware / PBX (including space, cooling, power)
Do you need multi-channel communication capabilities? (including email, chat, inbound & outbound voice, and social)
Simplify and save with 8x8

Cost reductions

Strategic benefits

Business benefits

Total first year savings

Total three year savings

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Premise based systems require an upfront investment (capital expense) for equipment and software licenses. Capital costs for your current solution include a per user cost for phones and software licensing costs. For the central equipment, a capital expense is also included for each location which includes the central phone system PBX, central software, networking and routers.

With the proposed 8x8 cloud based communications solution, you can pay for users as you need them, avoiding the large upfront capital investment required for the central equipment / infrastructure and software. Research shows an estimate of 32% of phone users switch to soft phones or multi-handset phones with the 8x8 solution, reducing the number of traditional phones purchased.
Current
Savings
with 8x8
Current
with 8x8
One-time capital cost
Current
Savings
with 8x8
Current
Savings
with 8x8
Current
with 8x8
One-time capital cost
Current
Savings
with 8x8
Current
with 8x8
Current
with 8x8
One-time capital cost
Current
Savings
with 8x8
Current
with 8x8
Current
with 8x8
One-time capital cost
Current
Savings
with 8x8
Total one-time capital cost reduction
Current
Savings
with 8x8
The cost per user for a true cloud solution is an expense distributed over the system usage and based on the feature set entitlements. This can be considered an operating expense for some situations since the total costs are not at the initial contract but distributed over the length of time in use.

Maintenance costs are included in the recurring charges and are considered part of the recurring value of the UCaaS solution. Offering a financial alternative to communication costs is part of the value of moving to the cloud environment.

A one-time implementation / deployment cost with the 8x8 solution is expected.
Phone line costs for communications and collaboration solution
Current
Savings
with 8x8
Outbound long distance costs for communications and collaboration solution
Current
Savings
with 8x8
Conference calling costs
Current
Savings
with 8x8
Conferencing costs - web meeting / collaboration
Current
Savings
with 8x8
Conferencing costs for service, maintenance and support contracts
Current
Savings
with 8x8
Facilities costs on hardware / PBX
Current
Savings
with 8x8
Total monthly costs
Current
Savings
with 8x8
Current
with 8x8
Operating cost per phone per month
Current
with 8x8
Operating cost per month - users
Current
Savings
with 8x8
Total monthly operating expense improvement
Current
Savings
with 8x8
Current
with 8x8
One-time implementation / deployment cost per phone
Current
with 8x8
One-time implementation / deployment cost
Current
Savings
with 8x8
8x8's single solution for voice, video, meetings, content sharing and messaging across a unified mobile experience enables your team to collaborate from anywhere on any device improving the productivity of your mobile workforce. Take your office on the road with the same capabilities enabled on your iOS or Android devices.
Value
Percentage of phone users that are mobile
Value
Number of mobile phone users
Value
Productivity improvement for mobile phone users from leveraging 8x8
Value
Average burdened monthly salary per user
Value
Monthly productivity improvement for mobile workers
Value
Value
Value
Average burdened monthly salary per user
Value
Value
An on-premise solution requires a significant hardware and software investment. This also means the solution owner (as opposed to the solution provider) is required to provide updates and fixes to their system while in place.

A cloud solution has the advantage of being a centralized software environment, allowing feature updates and new capabilities to be added to the system infrastructure as soon as the features are released. This does not require any on-premise changes or downtime as the cloud infrastructure can be improved at once for all users.
Value
Productivity improvement from leveraging 8x8
Value
Average burdened monthly salary per user
Value
Monthly productivity improvement from improved business agility
Value
8x8 provides continuous communications anywhere and with any device to improve employees’ productivity, help them provide faster answers to their customers and reduce the learning curve through the ease of use of collaboration tools.

Branch / satellite location users included as part of the mobile worker productivity benefit reduces the expected percentage of phones leveraging the productivity features as they are covered in the mobile worker productivity benefit.
Value
Value
Value
Productivity improvement from leveraging 8x8
Value
Average burdened monthly salary per user
Value
Monthly user productivity improvement
Value
A centralized cloud infrastructure offers the advantage of inherent system redundancy without requiring extra hardware for the individual premise installations. The redundancy solution for a premise-based system is to add additional hardware, network sites and data storage locations.

The cloud-based solution provides these as part of the basic architecture. Since the 8x8 cloud solution is based on multiple data sites with broadband connectivity, data backup and recovery are built into the architecture. The level of redundancy is up to the customer.

Assuring dial tone, maintaining customer information, offering immediate switchover is within the feature capabilities, the enterprise gets to decide on the costs and levels they feel comfortable with. System reliability and feature flexibility are key advantages included with the 8x8 cloud communications offer.
Value
Value
Savings with 8x8
Value
Monthly business continuity and disaster recovery savings
Value
Premise based systems require an upfront investment (capital expense) for equipment and software licenses. Cloud based communications means paying for users as you need them.

The system permits you to expand agent seats as needed and pay for features your business activity requires. The overall advantage is less cost upfront and more value for each user.
Number of call center locations
Current
with 8x8
One-time cost per location
Current
with 8x8
One-time capital cost - call center locations
Current
Savings
with 8x8
Number of call center agents
Current
with 8x8
One-time capital cost per agent
Current
with 8x8
One-time capital cost - call center agents
Current
Savings
with 8x8
Number of call center supervisors
Current
with 8x8
One-time capital cost per supervisor
Current
with 8x8
One-time capital cost - call center supervisors
Current
Savings
with 8x8
One-time capital cost reduction for contact center
Current
with 8x8
Multi-channel capability impact
with 8x8
Multi-channel capability adjustment to total
with 8x8
Total one-time capital cost reduction for contact center
Current
Savings
with 8x8
The cost per user for a true cloud solution is an expense distributed over the system usage and based on the feature set entitlements. This can be considered an operating expense for some situations since the total costs are not at the initial contract but distributed over the length of time in use.

Maintenance costs are included in the recurring charges and are considered part of the recurring value of the CCaaS solution. Offering a financial alternative to communication costs is part of the value of moving to the cloud environment.

A one-time implementation / deployment cost with the 8x8 solution is expected.
Phone line costs for contact center
Current
Savings
with 8x8
Outbound long distance costs for contact center
Current
Savings
with 8x8
Service, maintenance and support contract costs for contact center
Current
Savings
with 8x8
Facilities costs on hardware / PBX
Current
Savings
with 8x8
Total monthly costs
Current
Savings
with 8x8
Number of concurrent agents / supervisors
Current
with 8x8
Operating cost per concurrent agent / supervisor per month
Current
with 8x8
Operating cost per month - agent / supervisor
Current
Savings
with 8x8
Total monthly operating expense improvement
Current
Savings
with 8x8
Number of call center agents and supervisors
Current
with 8x8
One-time implementation / deployment cost per agent / supervisor
Current
with 8x8
One-time implementation / deployment cost
Current
Savings
with 8x8
An on-premise solution requires significant hardware and software investment. This also means the solution owner (as opposed to the solution provider) is required to provide updates and fixes to their system while in place.

A cloud solution has the advantage of being a centralized software environment, allowing feature updates and new capabilities to be added to the system infrastructure as soon as the features are released. This does not require any on premise changes or downtime as the cloud infrastructure can be improved at once for all users.
Number of call center agents and supervisors
Value
Productivity improvement
Value
Average burdened monthly salary per call center employee
Value
Monthly productivity improvement from improved business agility
Value
The redundancy solution for a premise-based system is to add additional hardware, network sites and data storage locations.

The cloud solution basic architecture includes multiple data sites and flexible user access. The 8x8 cloud solution for contact center, Virtual Contact Center (VCC), is supported by multiple data sites with broadband connectivity. The architecture permits transfer of information and agents to other network sites when problems arise.

The level of redundancy is up to the customer. The enterprise gets to decide on the costs and levels of resiliency required for their business solution. An advantage of a cloud based architecture is this integrated data site network as opposed to requiring add-on hardware and switching software for each premise site.
Number of call center agents and supervisors
Value
Business continuity and disaster recovery cost per user per month
Value
Savings with 8x8
Value
Monthly business continuity and disaster recovery savings
Value
Cloud solutions offer several advantages for user collaboration because each user has access to advanced feature sets for system messaging and solution integration. 8x8, by combining UC and CC in a common architecture and as a cloud-based solution, provides individual users extended features based on their individual communication needs and their job requirements.

Flexibility in feature sets, true universal availability and advanced digital communication channels assures any enterprise moving to an 8x8 cloud offer will get the latest capabilities and will have a flexible, reliable alternative for business communications.
Number of call center agents and supervisors
Value
Productivity improvement
Value
Average burdened monthly salary per user
Value
Monthly productivity improvement from accelerating workforce collaboration
Value